Shopping for someone else but not sure what to give them?
Give them the gift of choice with a One-hundred Eleven Artwear gift card.
Gift cards are delivered by email and contain instructions to redeem them at checkout.
Our gift cards have no additional processing fees.
100Eleven Artwear has partnered with Printful, Inc. (facilities in California and N. Carolina), a reliable, high-quality print-on-demand drop shipper, to fulfill your order. Printful, Inc. stocks the products offered, prints my designs on them when you place an order, and then ships the products to you. Although I do not have the privilege of preparing your order for you personally, I have placed numerous sample orders with Printful, Inc. and am extremely impressed with the quality of their products.
Because Printful, Inc. fulfills your order, their policies will apply to your purchases. If you have any problems at all with your order, do not hesitate to contact me, and I will facilitate a solution immediately. Below are Printful, Inc's policies and FAQs which I will honor, as noted by the insertion of my shop's email address as your contact.
How do I track my order?
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at firstname.lastname@example.org.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us email@example.com within one week with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution right away.
When will I get my order?
It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
USA: 3-5 business days
International: 10-20 business days
PLEASE NOTE THAT THERE ARE DELAYS DUE TO COVID-19 COMPLICATIONS. AS MUCH AS WE WOULD LIKE TO CONSIDER PRINT-ON-DEMAND AN "ESSENTIAL BUSINESS," IT IS NOT. :-( We are facing a backlog of orders with a greatly reduced workforce due to "social distancing" requirements. As the country is slowly returning to normal, so will our fulfillment times!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address.
- Ask your local post office if they have your package.
- Stop by your neighbors’ in case the courier left the package with them. Pro tip: Package theft is on the rise—I f you’re expecting a home delivery and you know you won’t be home to accept it, use an address where you know you’ll be! If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at firstname.lastname@example.org with your order number.
If you did find a mistake in the delivery address you provided, we can send you a replacement order, and shipping will be at your cost.
Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right!
Do you offer refunds?
Refunds are offered to customers who receive the wrong item or a defective/damaged item. If any of these apply, please email us within one week of delivery email@example.com, and include your order # and photos of the wrong/defective items (if clothing, lay the item out flat and smooth and take at least one photo from directly above the item as well as any necessary close-ups), and we will resolve the problem as quickly as possible!
May I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one in the product description section for every item listed in our store.
Although rare, it’s possible that the size of an item you ordered was mislabeled. If that’s the case, please let us know firstname.lastname@example.org within one week of delivery. Include your order number and photos of the mislabeled item, and we’ll send you a replacement-- at no cost, of course!